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  • Booking this company was great - Lynette was informative, professional, nice. But from then on, it has been terrible dealing with this company. They were late and didn't call to say they'd be late. I called to determine when they were coming, was told they would call me back - they didn't so I had to call again. The owner and a helper did the tub which looked fine when it was wet. When it dried...there were pock marks, drips, the gun had spit all over a couple areas, there were sharp points. I called the office to complain about the job and was told I was "taking it too personally" and was treated very rudely. The owner came back and made a worse mess of the tub. He had to come back again for the 3rd time, and was extremely rude. He made deep scratches that he tried to 1st tell me was the edge of the non-slip area (it's more than 1/4" outside the edge) then tried to tell it was a tape line. I asked him to remove it, of course, he couldn't. I decided it's not worth having them back again to "fix" the "fix". I truly don't think they are capable of doing good work. I am very disappointed in the company, their lack of professionalism, and their shoddy workmanship. Their website promises no overspray (there was and they didn't fix it so I had to repaint part of the wall), perfect masking (I had to repaint grout lines and scrape acrylic off newly installed tiles). Their website also states "We promise to treat you and your home with the courtesy and respect you deserve. Also, we pledge to do our best to turn you into another satisfied customer who will recommend us to their friends." They treated me with complete and utter disrespect. The owner even left hand prints on my front door. They operate under various names so I didn't find any reviews prior to booking them. Afterward, when I called the BBB, they told me their different names and I found negative reviews under one of those names. Those reviews had experiences similar to what I did. My tub looked better before it was refinished by this company and I will have to have it redone.
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