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| - COMPLETE DIM SUM REVIEW & WEDDING BANQUET REVIEW (3.5/5)
***Dim Sum Review*** 2.5/5
Food Quality & Price: Food quality when it comes to Dim Sum is pretty average. Not one dish we ordered was "above expectations" however, the prices are high. Many dishes are the normally priced at other locations as S(mall) or M(edium) is considered a L(arge) or specialty dish here. Usually Dim Sum at other locations for two total about $15, here for the same amount of food totaled $25.
Facility: As others have said, the decor here is OVER THE TOP for simple Dim Dum meals. For our wedding banquet (I will discuss later). Generally, okay. The washrooms have nice decor ... but is a hit and miss. Sometimes I can get pretty gross. They need to have someone check/clean it more often.
Service: Slow. Granted they were busy but when we were talking to the manager/director and he told the waitress to clear our table, she nodded and walked away. He had to physically go and grab someone to come do what he had asked after asking three different waitresses to do it. I don't think there was any ONE person who gave us timely service (waitresses, hostess etc) during our brunch. It also took us 15 minutes to get the bill and another 5-10 minutes for change!
Overall: With the slow service, average dim sum food quality and the price, I don't think I would come back to Casa Victoria simply for Dim Sum. There are much better and cheaper places and alternatives.
***Wedding Banquet Review*** 4/5
Booking Process: We had two consultations with Casa Victoria. We spoke to David who is the manager. First consultation went well, as we discussed our options, we were attentively served with tea (nice touch). At the first consultation, we worked out price per table (of 10) and the date. We asked for a few accommodations (a room for the bride to change and keep gifts, a gift box, mic & speaker, and receiving table. Originally David said the mic & speaker were not included, but on the second meeting he threw it in. The process was fairly straight-forward and there is some room for price negotiating. We paid a deposit and the rest on the day of.
Wedding Food Quality & Price: The food quality was superb. Real shark fin, real abalone! My mother's family and friends were happy. I enjoyed the meal very much. The banquet ranged approximately $70-$80 per head drinks not included.
Day of Service: I didn't have a problem with the service myself (the day flashed by and I barely noticed) but I did have guests complain to me about the waitress/server that was designated to our wedding event. Apparently she was very cold, sour faced and slow. When serving drinks/food, she was intrusive (without saying excuse me etc) and generally non-receptive when asked for something. I DID notice that she was not very attentive when I realized that our teapots were often empty. They only placed one at each table of 10? David on the day of was great. He made sure that the sound system was working and was always within distance if I needed something. David himself was professional at all times, generally good to work with. He did get a lot warmer and receptive after we paid our deposit but kind of disappeared at the end of the night.
Facility and Logistics: As I've mentioned previously, the decor at this location is waaaay too gaudy for simple Dim Sum. However, my family and mother's friends (older generation) were very impressed by the extravagant interior and the location's reputation. I chose this location 70% based on the lavish design (after being HORRIFIED at another banquet location where we would've been tucked basically into a closet).
On the day of the banquet, I was given a small room to change in (complete with closet, outlets and mirror). It was nice to have a place to put all our stuff. It was clean inside, but you had to walk by the entrance to the kitchen which was dirty. I had to pick up my dress.
Also, Casa Victoria was hosting another, rather large, wedding banquet at the same time as ours. We were separated into a small room (by those folding wall dividers) but all my guests and to "walk through" this other reception to get to ours. Originally they assured us that someone would be at the door to tell my guests where to go, but many of them, confused, sat in on this other wedding for a while before noticing it wasn't the right one. That sucked for everyone (myself, the guests, and the other bride).
Every time I came out of my suite, I had the other wedding reception turn to look at me as I tried to sneak by. We were assured that neither weddings would interfere with each other, but it kind of did. I know our music/games leaked over, and our guests could hear their wedding speeches. It wasn't THAT bad, but definitely noticeable.
Overall: I had a generally good experience and glad I had my wedding banquet at Casa Victoria. I do recommend this location for wedding dinners, just dont' book when there is another party there.
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