RUDE! I am a regular and was totally caught of guard and surprised when the owner scolded me in front of other customers because I forgot one of my appointments which I had already apologized for when it happened. She kept saying over and over " you make sure you not late, Julie". "Make a note" "You not forget this time" Well, my memory isn't so good anymore and I asked if they could send text reminders and she said No and that I should make a note on my cell phone. She then proceeded to grab my arm looking for my cell phone which I wasn't carrying. No purse as I left it in the car so I had just my wallet and car keys under my arm nearly dropping everything. I will never go back there and they lost good customer.