I have a rental property in Arizona and I live in California. This is my first rental property and so when the tenant called about problems with a lack of ample hot water to fill the bathtub I got concerned and assumed the worst case (water heater replacement or worse...). I saw Hansen's had good reviews and was impressed by the business sense of the owner Eric to produce such a video promoting his company. I just trusted based off of those two things. I called and spoke with Eric and he was helping me diagnose the problem by phone. I connected him with the tenant and Eric met him at the property in Arizona on Monday. I was PLEASANTLY surprised that Eric called saying it was a valve that was shot and not opened properly to begin with because the townhome had been sitting for some time in foreclosure and so someone had turned the valve which limited the hot water supply. Anyway, an expected replacement of a water heater of $700-$800 went to a replacement of a valve for under $200. I appreciated and respected the honesty so much and now have a reliable, trustworthy and professional plumber in Eric and Hansen Plumbing Service that I'll use in the future and refer to others.