This negative review hinges entirely on price.
This place does excellent framing and the owner has a good idea for framing technique, mat color and so on. I have never had a bad frame job.
Having said that. They are pretty much the most expensive framer I have ever seen. Like 30% more expensive than anyone else. A job that might be $120-$160 somewhere else, ends up being $270 here (with same material).
I recently became aware of the price difference and have moved on to another framer.
I recommend if you are interested in custom framing, just give a bunch of places a call...while this place does good work, they don't do anything special enough to warrant the kinds of prices they charge.