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| - I should have known better. I called the CarMax in Tolleson to talk about a car that I found on their website in Vegas. The first salesperson I contacted seemed nice at first so I thought I would give her the opportunity to finance the car. I should mention at this point that I have been in the car business for 35 years, my credit score is 722 and I have zero missed payments on my current accounts. She came back with a 900.00/month payment. The car that I had picked out was well within my budget, but the payment was off by twice what it should have been, plus I was putting 4500.00 down. I asked her why the payment was so high, she really didn't have an answer other than, "CarMax corporate is the one who will finance it." I instantly gained a mistrust with her and CarMax and it put me on the defensive. Without asking me, she transferred the car from Vegas and texted me that the car will be here soon. I called her and we talked about the transfer and I was told it would take about a week. I thought that was reasonable. I took 2 weeks for the car to move what normally takes 5 hours from Vegas to Tolleson.
I called CarMax to see if the car got there yet and a different salesperson answered the phone. I told him what happened with my first salesperson and he apologized. At this point I decided that I don't want to deal with the first salesperson as I don't have time to waste, I just want my car. He said ok, I'll take care of you and said that the finance deal that was offered sounds "off" and he assured me that he could probably do better. I still felt guarded and thought that the best way to not get ripped off is to handle as much of the deal myself. I found a credit union that got me a great payment and even offered to delay my first payment for 60 days. So now all I have to worry about is my trade in. The first salesperson told me that they would give me wholesale for my trade,$22500.00, which is immaculate, low miles and needs nothing. I thought that we could probably work together and figure something out once I brought my trade in for them to see. I also was willing to buy my way out of my trade but they only offered me $17,000.00 for it which was a slap in the face. Luckily the credit union that gave me the loan said that I didn't need to trade in my car to get the other car. That works because it will give me time to sell the trade.
So the big day came, it was time to see my car and get this deal done. I was greeted by my new salesperson in the parking lot. He looked at my trade and said, dude, that's so clean, wow. I thought, yup, it's clean. We went inside and started the paperwork. I was offered the opportunity to go over my trade with a "buyer", so I said yes, I would like to do that. We went for a drive and he mentioned that the car was super clean and by the end of the inspection, he said that there was nothing wrong with the car and gave it a 100% score. Next I drove the new car and during my inspection noticed that the left rear quarter panel had some of the nastiest paint work that I had ever seen. It had dirt in the clear coat, runs and dry spray all over it. I should say at this point that the car is a 2012 and has 27,000 miles on it. I pointed the quarter panel paint out to the salesman and he didn't say anything. After the test drive I told him that I would like them to take $500.00 off the price of the car, so I could pay my technicians to fix the paint. He took my paperwork to the "business office" and returned with the statement of "no dice" on the discount. I said, geez, you want to offer my $5500.00 back of wholesale book for my spotless trade and you won't even take 500 bucks off the new car. Now my distrust started all over again.
At this point, I just wanted to take my new car and go, I liked the car enough to take care of what I had seen on my own. During the paperwork phase, my credit union lady called me and said that the license fee had been bumped by $100.00 and that I should ask about that. I asked 3 people about it and all of them said they don't know anything about it. I had gotten a buyers order from the original salesperson and even though I gave that to the lady in the business office, they still messed with the numbers.....that's a no no. I also gave them a down payment and instead of them taking the amount off of the price of the car, they charged me full price for the car and took the down payment off the gross amount, which cost me $300.00 more in fees and taxes.
I took the car home and the next day I tried to pull it out of the garage to wash it. Both of the key fobs were dead, the car wouldn't start. I called my salesperson and told him about it and he just said oh ok. He didn't even offer to pay for the batteries so I could drive my new car. Bottom line stay away.
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