| rev:text
| - A decent place that is out in the desert on its own with a detached casino on property. It is about 15min drive from Fountain Hills or any services. Beautiful views of the desert from the south side of the building at least. Though, it seemed to be staffed by mostly pleasant undertrained teenagers, I would stay there again. The next time I would double check on the phone that they indeed had the sleep number bed they purported to have in the room description online. And I would be ready to explain requests in detail to the hapless staff.
(Below is a copy of the detailed feedback I gave the hotel on their survey)
On the positive side:
The room was nice with a beautiful view of the desert. It was Clean- the housekeeping was good. The whole place seemed clean and well kept. I was happy to see guys in a golf cart cleaning cigarette buts from the parking lot. Very cool.
And the front desk staff (who seemed like the only adults in the place) were very professional and courteous.
Now for the not so positive:
When I booked my room on line I was informed that I the bed would be a sleep number bed. That was not the case. I found the bed too firm for my liking. Disappointing-- Provide what you say you provide.
The restaurant staff that we came in contact with at breakfast were extremely unresponsive to coming to the table, even though the restaurant was nearly empty. We had to wave someone down with the menu. When they did respond to requests they were extremely slow and seemed to be put out. For example, when waiter delivered my omelet she politely asked would I like Cholula hot sauce or Tabasco, I replied I would like both. She didn't respond and gave me look like she either hadn't ever heard that request before or didn't approve. Maybe it was both because, having given up on her, I began to eat my, luckily, yummy veggie omelet. As I was about to finish my omelet she walked by the table without stopping, plopping down a industrial size Tabasco. I never got a chance to ask her what happened to the Cholula until I finally got one of her fellow staff member's attention to bring me a check.
The room service was completely confused about our simple request for a carafe of hot water, and when they got what we wanted gave us an unprofessional response about how long it would take, making excuses about not knowing where the delivery person was and how long they would be. When we pressed them they said they would call us back with how long it would be -they never did! We gave up on them. We gave up on room service all together and decided to get self sufficient. We figured out how make the hot water we needed by continuously pouring water into the tiny coffee maker, then they just showed up at the door with the hot water. It was too late. Very disappointing. The 3 times we called room service during our stay, it seemed like room service was being run by a bunch of friendly but inept and untrained teenagers--train your room service to be more professional, courteous and accurately responsive.
The bell boy also seemed untrained. On check in, When I opened the trunk he stayed by the luggage trolley looking at my girlfriend (I wouldn't normally blame him for this- she is beautiful) but he made no attempt to remove luggage from my trunk, zero, worse, he didn't even attempt to help by taking bags out of my hand as I was removing them from the trunk. He stood there as I loaded the trolley myself with all our bags. His only contribution was that he moved some of our stuff around on the trolley that I would place there. After self parking I met the bellboy and my girlfriend in our room where he wheeled the cart into our room( a no,no!) the door was closed( a bellman no,no--I had to use my key to get in thinking he was long gone) he was obviously happy to busy himself making conversation with my girlfriend as she began to unpack while I was out of the room. When I came in to the room he was zipping my hoodie on to a hanger(?) This kid was younger than my girlfriends son. It was cute in a way, but he didn't take the hint to leave after my girlfriend had tipped him--again, he seemed like an under supervised teenager that is in need of training on being professional and courteous to the male, as well as the female, guests.
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