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  • Oh man, I don't even know where to start. We have lived here for 10 months now. The office staff have always been polite. The maintenance guys were superior in the past as far as friendliness, now they leave a lot to be desired. From 3/18/2015-4/12/2015 we have had to place three emergency maintenance calls. The first was due to water gushing from the toilet. The maintenance guy didn't return our phone call for 11 minutes (not great, but not terrible), but was unable to get to us for an hour. Part of the bedroom was flooded, the bathroom was flooded and part of the closet was flooded. He was unable to deal with the excessive amount of water (even though we shut off the valve ourselves) and we had to wait another hour for a carpet guy to come in. The second was due to water coming from the vent in the ceiling, which is directly below the upstairs neighbors toilet. The maintenance guy was actually working on the upstairs neighbors toilet, but didn't suction all of the water out before pulling the toilet causing it to flood into our apartment. This was taken care of shortly since he was actually on site. The third, today, was once again water from the bathroom ceiling. This time the water smells like sewage. We called four times, submitted a request to the online system, and sent an email. We did not receive any contact back for an hour and 20 minutes. This is from "emergency" maintenance! He told us he was 20 minutes out, that was 27 min ago... Surprise, he isn't here. The smell is awful, but even letting that slide it is a safety hazard. The upstairs neighbor called at 11:30 this morning and maintenance told him they would be out tomorrow morning to fix it. When we first moved in we had issues like the same cabinet door falling off the hinges, the AC leaking from the ceiling (which was taken care of the following day, even though we had water dripping from the ceiling. I am extremely disappointed in the way we have been treated. I love the layout of the apartment and you just can't beat the size for the price.
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