This place is adorable, I'll give them that. Went in earlier this week after making an appointment 4 days in advance for pedicures with my girl friends. We walked in and were not greeted or acknowledged for about 5mins, after standing around waiting to be acknowledged we were asked to sit in chairs that had water (cold) in them to wait till someone could help us. One pedicure got started, then 10mins later the next pedicure got started. 20mins after my original appointment time, the first girl was already done with color on my first friends toes, and the other was beginning color. I refused service by the time the gentleman came to start my pedicure, because the whole point of making an appointment with my friends was to get a pedicure with them, not to have each of us sit around and wait on the next. I'm very dissatisfied with the service that I received. If they knew they were running behind or knew that it would be a wait for us longer than 5mins after our appointment, I feel as though that should have been made clear to us.