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  • I called to place my order, like the company offers!! and I could hear the lady on the other side of the phone crystal clear. Not a single bit of distortion, or the sound of bad reception, the lady on the other side says sorry I can't hear you call me back when you have better reception bye, and hangs up on me!! I had 100% reception!!!! Also, I'm not a rocket scientist but I'm pretty sure if I have crystal clear reception on my end then you are going to be able to hear me just fine on the other end as well. I walk into the shop expecting to see a line out the door, because that would be the only reason, and good reasoning that I could see for her to hang up on me as quickly as she did. NOPE THERE WAS NOT EVEN A SINGLE PERSON IN LINE!!! Then she was the only lady at the store so I asked the guy who was a manager who was at the register, is that the only lady here right now? he said yes, that's the DM, I was freakin appalled!!! What I'm getting at is this, you don't ever hang up on someone in the flash of an eye like she did with out giving it a second, I mean absolutely worst customer service experience I've had in a long time. Then the manager went into the back to explain to her that the people she, the DM, SO rudely hung up on, we're now here in the front and very displeased with her customer service she just provided. She didn't even bother to come out and show her face, probably because she was too embarrassed that the people she just hung up on we're now there. So she never came out, however the manager of the store, a young African American male, he was top notch on the customer service he apologized and said he was very sorry, he even offered us a bag of chips on him because he felt so bad for her bad service she just provided us with. This is a bad DM and she needs to be retrained on customer service immediately!! I am in direct face to face sales on a daily, so I know what a good representation of a company looks like and I very easily know what a bad one looks like and his was one of the worst I've seen in a while. I sincerely hope the GM will take note of this and take proper action.
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