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  • I highly would not recommend this store. Ii stopped in during July to switch mobile carriers for the S8 deal. During the negotiation on price for billing we were told one price but it has never been credited that price. The major reason for the 1 star review is due to the customer service. I stopped in a week after my trade in was due for my old phone and was told that Sprint would still accept it for a pre paid card. The guy working that night said it would be shipped the next day and be processed in two days by another person. I called a week laterr to confirm and the other guy stated it was taken care of and if any issues arise they would give me a call. This was October 4th. Two weeks went by and after consistently checking my mail for the card, I decided to call again and I find out that it wasn't done and this time would be taken care of with another promise. Then November 7th hits and I call the Sprint corporate line to check on the order of my pre paid card and they state that the bill required to take care of the plan was never submitted. The next day I go to another local Sprint store to have my problem addressed and the manager had me work back with the original rep. Once I got there we called the Sprint corporate line to hash out the situation and was told that the card should be sent out immediately from the rep. Finally on call Sprint on my own on November 15th to discover that the rep never submitted the old bill. Long story short, the Sprint service is horrible and you shouldn't trust them. I am contemplating on switching carriers due to this fiasco.
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