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| - Well lets start with the decor. In one word ugly, brown painted wall with a few wire voodoo figures, same old beat up chairs with stains on the fabric and wood that is all chewed up, I don't know who hired the designer , must have gone to home depot and asked for redecorating idea. There is nothing voodoo about it , the old decor was fun and different, this one is just different for the sake of not be the same but very badly done and done cheap. Then the setting, water stains on the silverware and bus boy that pour tap water into my glass with bottled water in it, I guess job training cost too much also. Then the food, well that is the tiniest and worse $48 fillet I have ever seen and the asparagus side dish was so tough and fibrous that only the first inch can be eaten, the rest would make a nice hammock cause it is tough enough to. My so call lobster thermidor was a total joke, I guess they decide what that is, no cognac in the sauce, no re bake in the shell with bread crumbs on top, and two tiny claw meat and the rest is crab!!!! This is the most pathetic Lobster Thermidor I have ever seen covered with a mystery salty sauce that have nothing to do with the dish other than to cover up the cheap ingredients. BTW in case they actually read this stuff at the RIO hotel, this is what Wikipedia's definition of lobster is. Lobster Thermidor is a French dish consisting of a creamy mixture of cooked lobster meat, egg yolks, and cognac or brandy, stuffed into a lobster shell. It can also be served with an oven-browned cheese crust, typically Gruyère. The sauce must contain mustard. Then after dinner got even worse, I left my cell phone there so I figure I call the restaurant to ask them to hold it for me. well the hotel computer only wanted to know if I want a room and when I got the operator, she send me to restaurant reservation , they send me back to operator and round and round it took all of 35 minutes...35 !!! then they tell me the restaurant is close and call security, security said call lost and found but they only open till 6 , on a Saturday in a casino they are open till 6!!!! I was more than disgusted with the entire system that have not the slightest notion of customer service in mind, they actually ask me to have my credit card ready when I was on hold for the operator.......this has turned into a low class , customer is just a walking credit card to them kind of a place. I will not be eating there, I will not be staying there and i most certainly will not be gambling there.
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