I love DD coffee and have been going to this location since we moved to the Valley. I've had good or so so experience with the staff in the past depends on who you run into behind the counter but this morning was BEYOND BAD.
The store was understaffed with 2 people. The shelves are empty with very limited selections. The person over charged me because he didn't understand the promotion they are running. When I demanded to speak with the manager for a refund, she unwillingly processed the refund in a rude manner. I was abandoned for 15 minutes waiting for my order that they never even bother to prepare.
At last, I demanded a full refund and walked out. Wasted 20 minutes of my time with no food or coffee. The claimed manager was simply rude and didn't even want to give me a return receipt when I demanded one. As I was walking out, I saw other customers having issues with their order and drinks...
Need to find a better DD location with better food/service.