We have ordered delivery here a few times. We've enjoyed their food for the most part, except for their tempura sweet potato being very starchy.
Tonight, however, we called in our order and was told our total cost only to be called back 2 minutes later saying that they undercharged us and that I would need to have $8 and change in cash to pay extra to the delivery person. This brought our total for 2 people (3 appetizers and 2 main rolls) to over $60! We usually only spend $45. So I called them back to ask them why our order was so expensive than what I had calculated it should have cost from their menu online ($40 + taxes.) They proceeded to tell me that they just changed their prices recently and that their website must not be updated yet. I asked them if they would honour their advertised prices and they refused.
Definitely very poor customer service for repeat customers such as ourselves. They have lost our business. I ended up cancelling our order and calling Sushi Rock instead.