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| - I discovered Turn Style a few months ago and thought I would check it out. I've always seen the sign but never explored inside. I was pleasantly surprised to see the amount of items that were for sale. I had recently tried consigning at another local business and was intrigued by the process.
I found several items that I purchased before I started the consigning process. I like how they have lots of affordable name brands and lots of selection in my size.
After visiting a few times, I decided to bring in some clothing that I was going to donate to a women's charity, so I figured even if it didn't sell, I wouldn't be out anything anyway. I went in on a weekday before lunch and Kayla took in my items and explained the process to me. She was very helpful and I was well informed on Turn Styles terms. I chose the 55% store credit since I had already found many items that I liked for sale in the store. I had brought in the maximum of 25 items. She did tell me that for 2-3 of the dresses I had, if I were to get them cleaned (they had minor spots on them) and brought them back, they would take them.
They ended up taking about 17 items and I made the mistake of not making a list of everything that I brought in but I was able to remember the items I had and figured it out. They did provide a nice slip that lists the number of items and the dates when they will go on sale and the final pick up date. I didn't want them to donate the items to charity, which is what they will do if you don't pick up your unsold items after 90 days so I kept tabs on what sold and would call every few weeks to see what other items had sold and get an update on my current credit balance.
This past weekend, I knew that the 90 day period of having my items was approaching so I went in to retrieve them. Only 6 of the items that I brought in had not sold which I was pleased about. I found all but one of them, which was a necklace. Over the previous 80 days, the necklace had been located in the glass counter with other jewelry. I looked in the glass cases and on the ends and was told that since they started their fall clearance, they took all of the items with a certain colored tag out of the glass case and put them on the end to move their inventory. I understand this but since my item had originally been located in the glass case and then moved to the open air of the store, it increased the risk of loss or theft. The store claims not to be responsible for any missing or lost items. I asked Kayla about this and she said that someone could be walking around with it and if it sells or if they find it, they will call me. I know that the necklace was not priced very high but that doesn't change the fact that it has gone missing. I am disappointed in their lack of responsibility and aloofness about what happened. I understand that it is their policy but an apology would have been helpful. It has made me certainly second guess bringing anything of moderate value to be sold. In hindsight, once the fall clearance sale started, I should have gone in right away and reclaimed the necklace.
I will still shop here because I like their selection. I am a little hesitant to consign here, unless the items are things I truly don't mind if they come up "missing".
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