My wife and I just stopped in for lunch. Pretty good crowd around 11:30 AM. They have six self ordering stations. Just walk up to the kiosk and it's touchscreen and place your order. The kiosk doesn't except Apple Pay but the check out in the front does. For lunch I like going with the pick two. You pick two of a a half salad, half soup, half sandwich, or a flatbread. I ordered the Caesar chicken salad and the chicken ham and Swiss flatbread. I also like on the kiosk where you can customize and add or take off ingredients from your order. We sat outside on this nice day, and waited about five minutes for order to come. The lady brought our food and she was real nice and asked if we needed anything. She even went to refill my water for me. The food was excellent. Not sure why all the negative reviews but I'll definitely be back.