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  • DON'T JUDGE A BOOK BY ITS COVER!! I have 4 high end watches that needed batteries. Since my jeweler had moved to downtown Mesa upon his semi-retirement, I decided to try Walt's since it was closer and therefore, more convenient. It was only batteries after all. Now granted, my visit this afternoon was after both going to the gym and receiving a facial. Though not at my best, I was not a slob. Upon my arrival, there were 3 associates: one was helping customers, one doing what appeared to be book keeping, and a third gentleman sitting and doing ... really nothing. After a minute or so of just standing there, I was "acknowledged" by the woman doing the book keeping who said she'd be with me in a minute. I thought no big deal and proceeded to browse. Immediately I spotted a sapphire/diamond necklace that would be perfect to replace the one I lost, as well as a beautiful peridot circular pendant. One of my downfalls is that I have never been a hard sale. After several minutes another customer came in to pick up a repair. The man sitting immediately got up and asked if he could help her. I was pretty disgusted. In disbelief, I incredulously looked at him and the lady doing book keeping, then shook my head as I proceeded to turn around and walk out the door. The customer service is lacking at best. To endure such an unwarranted pretentious attitude from a small jeweler in a dink Gilbert strip mall is absurd. Should anyone choose to visit this establishment, I would suggest not doing it after the gym!! You will be judged. I am a huge advocate of local business, but I can promise you these folks will NEVER get mine. (For the record, this was disturbing enough for me to leave my first Yelp review ever)
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