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| - If I could give a no star that's what I would give. Our flight never took off, but the airport kept lying saying it was in the air and never was. We lost money on the flight money on the hotel and money in our show tickets in Vegas and this is what this stupid piece of s. t airline wrote us:
Thank you for taking the time to convey your frustration about the delay on your recent flight from Phoenix, AZ to Las Vegas, NV. On behalf of the entire Allegiant Travel team, we wish to express our sincere apologies for any inconvenience you may have experienced due to your delayed flight. We would also like to thank you for taking the time to convey your flight experience with Allegiant Travel. As we grow and strive to serve more customers, it is imperative that we keep our service levels where our customers have come to expect from us. It is feedback, such as yours, that allows us to see our service through the eyes of our valued customers.
We recognize that a delay can be an unsettling experience. Safety is our primary focus in all of our operations at Allegiant Travel. We want to reassure you that Allegiant Travel adheres to the most rigorous schedules of both mandated and preventive maintenance on all aircraft in our fleet. We understand that a delayed arrival creates inconveniences to plans you may have already made. Please be assured that our greatest desire is to get each and every one of our customers safely to their final destination on time; however, we will never sacrifice safety to meet an on-time departure or arrival.
In regards to your request, Allegiant Travel respectfully declines your request for additional compensation. Allegiant Travel has the right to change or cancel flights without compensation per section 85 of our Contract of Carriage www.allegiantair.comaaContractOfCarriage.php which states:
B. Carrier shall not be liable for any failure or delay in operating any flight due to causes beyond Carrier's control, including but not limited to, acts of God, governmental actions, fire, weather, mechanical difficulties
Although we understand the decision to not provide compensation was not seen as satisfactory by you, our final decision is to stay with our original compensation of dollars off vouchers of $50 total per person and not to provide any additional or further compensation for this flight. This voucher has been emailed to you through the email address you have provided at the time of booking.
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