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  • Home Loans process with Bank of America is below average.....with excellent credit and zero debt and being a platinum rewards preferred client they couldn't close my loan on time in October. My loan was less than 80k and they missed the deadline. Should have been a slam dunk no brainer process.... Long story short they are hard to get ahold of and take no responsibility for anything. Half the time my loan officer Jade at the Chandler, AZ location was out of the office and didn't seem knowledgeable on much of the process. I tried several times to reach out to his manager Doug Peveto who I actually never even heard from.....I pursued their Close on Time Commitment which gives you $500 if they are at fault for missing the close date. Not surprisingly Jade and his team at the bank assured me that they weren't at fault. I did some digging and my realtor contacted my escrow officer who actually had proof that she advised the bank of the close date and what needed to be done.....the bank missed or ignored the details. Long story short I just received finally my $500 check (almost 2 months later) from Bank of America because they were at fault......surprise surprise. Do not use them for home loans.
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