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http://www.openvoc.eu/poi#funnyReviews
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  • I will NEVER and I do mean NEVER stay here again. As a Hilton HHonors member I expected far more from the staff at this hotel and was let down immensely. I caught the shuttle with my mother and 15 month old BABY to the light rail on Tyvola (approx. 3 minutes away) and was told to call when I was one stop away on the way back to get picked up. We did call one stop away on our way back. After waiting 5 minutes outside at night in 35 degree weather we called again and was told by Danielle the shuttle would be there shortly. 10 minutes later we called again only for Danielle to tell us the driver was assisting elder people and would be there as soon as he was finished. 10 more minutes passed as we called again for Danielle to hang up on us. After another phone call we were told the shuttle was stuck in traffic. My mother had a room in the Crown Plaza next door, we called them and they were there in less than 5 minutes. On my finally phone call to the Hilton I asked that Danielle be at the desk when I got there. She was not and the man that was there was nonchalant and rude. He also told us that there was only one shuttle. The shuttle driver then came up to say that there were two and we were lucky he wasn't at the airport (although it wouldn't matter because he was NOT the one who brought us back). I am so dissatisfied with the customer service that was provided. I understand that traffic happens (even though there was none), but to have Danielle misrepresent the truth not just once but three times is disrespectful and dishonest. They don't have to worry about ever getting my business again!
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