Totally confused about the service here. Twice I've been there and the credit machine was down so I had to go to the bank and come back and since I was in line and ordered I had to wait for the line to move to get out of it, usually this happens early am so beware... My order is always incorrect in some way, so I try to be "safe" and get the chicken instead of the hamburger, because apparently making a patty and putting it on a bun is impossible, I get it plain every time.
When the Hayden location messed up my order and made me wait, which mind you was still fairly quick I got a coupon card but when it happened at Scottsdale, this location, they were like: what do? They wouldn't comp it, although I was waiting for a good 30min total after I got back and ordered, I was offered a smoothie but I got an extra fry to "make up for it" whatever it was late and I was tired and over it from waiting so long.
This visit I didn't get my drink so I just sat there as the staff member was getting the other order. They said they didn't see the drink (set out) so they didn't give me one but a) don't they get the drink and b) I can see my drink order with my order on the screen. Keep in mind there was 1 person inside already eating when I pulled up, and 1 person in front of me getting food and then 1 person pulled behind me when I was at the food window... That is *not* busy at all so where's the disconnect?
Go to Hayden. Get on the ball Scottsdale.