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| - Update: Adam from V. Picasso contacted me after seeing this review and offered to make it up. He wanted my wife and I to come back in for dinner on their dime. I tried a few times to schedule but wasn't able to find a time that met my schedule. His offering was much appreciated though.
My wife decided to make reservations last night for my birthday dinner with friends, and we had a wonderful evening. My ribeye was cooked perfectly and the marrow appraiser was like butter. Drinks were mixed well and the atmosphere and waiter were great. It made up for the mistake of NYE.
It should be noted that I did not accept a free meal, nor did Adam or anyone else know I was returning. I contemplated contacting him, but felt I was over my bad experience and ready to move on. We will return.
Original review: My wife made dinner reservations online, a week in advance for NYE. We arrived about 10 minutes early and saw another couple just staring at the front door. We obviously asked them what was going on and they pointed to the front door where there was a sign stating that V. Picasso was closed for NYE due to a wedding. My jaw dropped as did my wife's. It's not like it was a regular old night, this was New Years Eve and again, we made reservations a week prior. The other couple just hung their heads low and walked off.
I entered the business and spoke to the bartender and explained what had happened. The bartender was just as stunned as I was and did everything he could to apologize for the businesses error and after seeing how disappointed I was, handed me a gift certificate for $20. I thanked him for it, and for how he handled the situation and walked away.
My wife and I tried Hamilton Walkers but their reservations were full as were several other restaurants in the area. Just when we thought our NYE date was over, Bacaro came to the rescue and was able to fit us in. We were very grateful four our NYE rescue.
We have eaten at V. Picasso several times in the past with mixed reviews, but their NYE failure will be forever noted. I will give them one more chance since I have a gift certificate, and will go from there. But I will never forget the unacceptable experience on NYE.
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