Talk about some crappy customer service... went in there today and there was a guy waiting at the register to pay for his stuff, no one was to be found anywhere... after 10 mins or so, we couldn't find what we were looking for. When we were walking out the poor guy was still standing there and no one helped him. I personally would have just left. My husband wanted to say something but we were in a hurry. there were 3 workers all in the back chit chatting and gossiping. And one standing outside smoking... Really? Get to work! you don't get paid to stand around and have customers wait on you. Petsmart is way better than this place and they actually care about their customers, so don't waste your time coming here.