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  • Saying that I had a terrible experience here would be the understatement of the year. I am sad to say that I wasted a "cheat day" on one of the worst customer service experiences in recent memory. My tale begins when I decided to call in an order at 7:20 PM on Saturday night. The order was rather easy and painless and I was told my a rather cheery voice "Your meal will be ready in 20 minutes." By the time I got to the restaurant it was 7:45 and I quickly queued up and paid for my order. I waited 5 minutes, then 10, and finally the cashier asked me what my order was. When she spoke to the girl sorting out orders in front of the kitchen I could over hear them say my order had been given to another customer. When the cashier returned she told me, "we are about to prepare your food, sorry for the wait." For some odd reason she had not felt it important to communicate the error to me, i guess honesty isn't their best policy. In any case, I waited another 10 mins, then 15 minutes. I asked them what the hold up was and they said "it was coming, be patient". I stood around waiting for a further 10 minutes before I saw some activity where 3 staff members were looking up at the order screen confused as if they were trying to read ancient hieroglyphs. They finally sorted the orders out and one employee walked over and handed me my food, saying "sorry, we have added extra kebabs". As I attempted to voice my concerns about their service the staff member who handed me my food walked away from me as I was talking to her! For anyone following along, the total time spent standing around waiting for my food was?...anyone?...35 minutes, not including the 20 minutes they quoted me when I placed my order, in addition to the 20% of battery loss on my phone while perusing Facebook. The kicker! When I got home and opened the container there wasn't any extra food comped for the excruciatingly long wait. In all fairness... the food was OK, but the service I experienced that night was among the worst I have witnessed. With service like that, I cant imagine how they will be able to survive against the likes of Bamiyan or Afghan Cuisine just down the road. Absolutely abysmal - 1 Star
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