I came here, based on a friend's recommendation, Saturday morning for a walk-in. I've heard glowing feedback about one of their artists, India. They're open 11-6 everyday, so I figured getting there early would be smart. Even when I arrived a 10:15am, there were two people already camped. No sweat, I got an appointment for 1pm ... and it was well worth the wait.
The staff are all very friendly and welcoming, the shop is clean, and they're professional. I couldn't be happier with the outcome. India did a fantastic job - I've received nothing but compliments about the lines and shading.
I wouldn't hesitate sending a friend of family member to these guys, they're awesome.