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  • This is actually a ZERO star review!! I had the worst customer service of my life here and will not come here again regardless of it being more convenient than Bosa because of the drive thru!! I don't know the woman's name who was taking orders through the drive thru (short blonde hair) but she is absolutely one of the rudest people I have ever dealt with!! I told her I wanted a mixed dozen and started telling her what I wanted and she rudely interrupted and said "a mixed dozen doesn't give you the option to choose what donuts you want, that would be assorted but whatever I guess start listing off what you want for something you didn't order." I told her I didn't know there was a difference between mixed or assorted and continued on with my order where she continued to make snide comments!! She was extremely rude and I will not spend money at a place who doesn't take pride in who they hire. If higher management reads these reviews please take a look at who was working this morning (June 20, 2017) at this location around 9:30am and give this girl some training on customer service cause she needs a class or two or ten!! Update: A year, almost to the date, I decided to give Dunkin another try!! Unfortunately I see that management doesn't read reviews because I had another horrible experience here today. RUDEST EMPLOYEES AROUND!! The woman who helped me this morning obviously hates her job and was very rude to my family and I when we ordered our donuts!! We only ordered three things so not an order to get nasty about. I really set her off by asking if there was a vanilla frosted donut available. After an obvious eye roll, she rudely pointed and said it's right there. My bad, didn't see it!! Even the customers in line behind me were in shock at how this girl acted towards me!! She needs customer service lessons stat!! Dunkin Donuts - start training your employees to be nice to customers!!
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