If I could leave a negative 5 star rating I would. I can't believe the fraud and attempted fraud I experienced here.
I took my truck in for service. I needed two brand new keys programmed. I had the keys and they were already cut but not programmed for the truck. The service writer told me that the cost for the two keys would be an hour of labor, $140.00. I accepted that because I know dealerships are amazingly expensive.
He said they would do a safety check and a general inspection of the truck too. I told him I did not want any of that because I do my own work on it. They did all that anyway and tied me up for an additional hour.
The first attempted fraud occurred before I left the service area where the service writer was. I was handed a printout showing I needed a front end alignment. OH REALLY??? The brand new General tires and the new tie rod ends along with the obvious new alignment didn't tip you off that the front end is OK?
Next, I waited and waited and waited for my keys to be programmed. Finally after 2 hours, I was told that my keys could not be programmed. The keys they would provide would cost an extra $50.00. I approved it. The cost was actually about $60.00. Minutes later, the service writer and cashier told me the truck was ready.
I asked how could it be ready so soon when each new dealer key had to be cut then programmed for 10 minutes? They both looked down at the ground like two children caught in a lie. That told me all I needed to know. They scammed me out of an additional $60.00 to pad the bill.
I just paid it so I could get out of there. I was too incensed to argue or blow up at them.
They then pointed out that I needed an oil change. WHAT???? I am 2,000 miles into a full synthetic oil change that is good for 5,000 miles. I just looked at them in disbelief. Attempted fraud #2.
Now, I need a new battery. No I do not. My two year old battery that has a 5 year full warranty is doing just fine. Attempted fraud #3.
I assume they do this to everyone because they are real smooth at it. They pretend to be looking out for you but they are just looking for an opening to exploit an uninformed customer.
I will never go back to Gaudin Ford for service and I will never buy a new vehicle from them. After my experience with them, Ford Motor Company is lucky I would be willing to even consider another Ford ever again.