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| - WATCH OUT!!! I was desperate in pain and, went here. I was told that my procedure was not covered by my Insurance and, I would have to pay for the entire $1,556 up front. I said ok but, I looked at my insurance coverage and, portions are covered. Lisa from Sonoma said that they will file a claim. The procedure was done in April. It took them over 3 months to finally file a claim ( of course had to stay on them to finally file the claim) They over charged me what their contracted price was in the amount of $173.00 I found out in August. After continual request for a refund after 6 weeks I contacted Delta Dental for help. It took another 2 weeks to get this. While Delta was reviewing this they had resubmitted the anesthesia portion and, it was approved. Sonoma received a check for 93.00 in October and, they told Delta Dental it would take 2-3 weeks to refund. After 3 weeks guess who still doesn't have the check.. Yep paid for that service in full back in April. Now they say it will take 60 days to refund.
I have used this Office before and believe me they do not wait 60 days to send you a bill.
Went through my Explanation of Benefits and, back in December 2015 I had a tooth extracted by Dr. Spanganberg I over paid by $14.00 when Delta brought this up they said I was still under care for this. Wow! 10 months under Dr care and, I wasn't told.
The Dr is great but, the front office staff and, whom ever is in charge of Billing refuses to refund without a fight!
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