| rev:text
| - Aria is a beautiful hotel, there is no doubt about that. It is newer and the decor catches your eye from the moment you walk in. Even at 1:30 in the morning. Like we did.
Anyway.
Our late flight and need for a meal deposited us in Aria's lobby in the wee hours of the morning. We do not have a bedtime when we are in Vegas, but were ready to have a shower and relax. There was not a line to check in, as it was late, but our hang-up began right away.
My husband and I do not like to use credit cards and work primarily in cash. We had called two weeks ahead of time to confirm that we would be able to make our amenities deposit in cash. First I called and then my husband called a few days later to make sure we received the same answer, which we did.
Apparently something was lost in translation between the reservationists and front desk staff. No sooner than we gave our name and our reservation was brought up were we asked for our credit card. Tired but patient, I explained what we were told over the phone. And was denied my request by the front desk woman.
Patience gone, cue welling anger.
*Blink.* "I need to speak with your manager."
Fortunately, the manager, David, was not far away. He approached us and introduced himself and began explaining the same information that the front desk woman was hitting us with. I took a deep cleansing breath and explained, in great detail, what my husband and I were told, on two separate occasions, over the phone. David granted our request.
I was grateful that the situation was rectified quickly, but annoyed as hell that it occurred at all. Especially the moment we checked in, after doing our research and being told that this would not be a problem. While I was speaking to the desk staff, my husband noticed that a man near us was having it out with another desk staff member. He had been grossly overcharged and was being given the run-around. Well, this is promising.
We did not want this to ruin our good time and since it was behind us, we headed to our room. I do appreciate the fact that at each entrance to the hotel from the casino, there is a staffed podium where you have to present your key to be allowed through to the hotel elevators. Some may find this to be a pain in the butt and even my husband ended up without access when he forgot his key (fortunately I was upstairs in the room,) but it is a good safety measure.
For a standard king room, we were NOT disappointed. Our annoyance was washed away when we began exploring the classy and tech-friendly features of our room! Our favorites were the iPad-esque universal "room remote" on one of the nightstands, the multiple outlets on the base of the bedside lamp and the electronic window shades and curtains. When lying in bed, all we had to do was reach our hand up, push one of the buttons on the wall and could turn off the lights in the room or open and close the shades/curtains.
Our view was of the hotel pools and some of the strip, so we were pleased with that. The pools were a disappointment. Too many people drinking too much beer and not enough bathroom breaks. The water was murky by the end of the day....
At check-in, we were given a $75 resort credit, which we used for breakfast. I must say, the restaurants in the hotel were...okay. They were by no means bad, but everything began to taste the same.
One day, I may be willing to stay at Aria again. Maybe. But there are many other places to try. Aside from aesthetics, there really was not much to write home about here.
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