Just after Christmas my heater upstairs goes out so I use my warranty company American home Shield and they send out air squad and my technician was Igor. I don't understand all the negative reviews. I can say nothing but great things about this company and Igor my technician as he picked at my system until there was no more meat left on the bone and fixed it . He explained everything to me and let me watch as he was repairing everything. I can understand frustration with American home Shield and to those people I say you could reach in your bank account and pay for cash if you want it done yesterday, but don't take it out on the contractors that AHS uses. There are steps to take and checks and balances they have to follow. This company did their job and this one they did well, great job Air Squad!