****Disclaimer****
There is no food review here, our experience was bad enough that we didn't even eat here. It seems pretty consistent with other reviews that this place is pretty bi-polar with their service. It's a shame because their food seems to come highly rated.
***End Disclaimer***
So after wanting to come here for a while now some friends and I were finally able to get in.
The first thing we noticed upon walking in was the strong bleach smell in the little are by the host/ess stand. We stood there for a couple minutes and the smell bothered me to the point of actually sneezing. We were finally seated after someone seemed to notice we were standing there.
Upon being seated we were given your standard issue sushi order sheet and some menus. Here's where the proverbial crap hit the fan. Their menu is comprised of item names only, with no descriptions at all. This wouldn't normally be a problem if half the items weren't given Japanese names. We waited 10 minutes before we were served drinks by not our server and she walked away. 5 minutes later she came back and asked if we were ready and we said we were having trouble deciphering the menu and she said ok and walked off instead of seeing if we needed help with something. When she came back 5 minutes later I asked if they had something that described the menu items and she said yes and went and got a bowl of sand with little clips holding business cards that held sushi descriptions. And then left again. They were for the 5 most expensive sushi rolls they had.
Finally she came back after a few minutes and we started to ask her about what stuff was. She answered some questions and then my vegetarian friend asked her about vegetarian choices other than the 3 things listed. She immediately recommended 2 items with bacon in the name to our friend's horror and then couldn't answer what sauces had fish in them as their menu had noted that some do. She then left us yet again to make a choice. We decided for our friend's own peace of mind, and my already annoyed attitude that we should probably just go eat at Eastwind where we knew they had awesome Sushi, Service, and Prices.
Now some might argue that it's our own fault that we aren't super sushi veterans and should already know what we are ordering, but it's my philosophy that you don't have to be an expert on something to enjoy it. Especially not food.
I hate to give this place this low of a rating without even trying the food, but to waste a half hour or so before even really getting to the point where we could have had food being prepared is ridiculous. On top of the fact that the waitress didn't seem too keen to help us figure out what the heck we were even ordering.