This review is based off of the incompetent online team and the tempe store as well. I ordered some appliances online to be delivered by the tempe store for my kitchen remodel. Very very long and upsetting story made slightly shorter, I was charged by lowes over nine times for 2 appliances. That equates to $2700 worth of charges for the $700 I was actually supposed to pay.
I called the store on a daily basis trying to sort things out properly and it took over a week. No one actually talks to one another/communicates/leaves notes in the computer about problems. Finally I was connected to a manager who was competent and got things sorted out. What a nightmare.
Once I was refunded the screw up charges I set delivery for a week from the day. Gosh darn it, wouldn't you know that the very next day, while at work, I got a call that they were delivering that day!?! Had to call and yell at some.more people to get the date scheduled again, correctly this time.
That said, the only silver lining was that the appliances were delivered at the exact time they quoted by two very professional and friendly guys.