Let me start off by saying the donuts are great! The staff however, is another story. When you stop in, there is generally one or maybe two people working the counter, while 6-8 people behind them are running around, throwing things at each other and having a great old time. The line moves excruciatingly slow, because there are so many offerings and there are so few people actually working and taking care of customers. I have tried saying something to the staff and it has fallen on deaf ears. So, I know when I go there, there will be one or maybe two people working while the rest are running around not helping. I know it is going to take a while to get in and out, but I love the donuts, so I just suck it up and do it.