Honestly doesn't even deserve one star. I wanted classic/volume mix and they gave me something else because they thought it would look better. they didn't tell me untill they were finished so it's not like I couldn't speak up for myself. I was so upset I spent so much money for something I was unhappy. My mother called and they didn't even apologize. They said they gave me a better deal. The manager wanted us to sign a waver so we couldn't post this and remove the lashes only way she's refund my money but this was an hour drive and I'm 15 so I had no ride over there. I was trying to work with them but they're rude and not helpful. I had one day to go and she didn't want to make an appointment with me to remove so I took them out myself and ruined my lashes! If this is your first time getting lashes highly recommend going somewhere else wouldn't want anyone to pay for something and get something completely different. On the website it never states no refunds. This place is so scared for bad reviews they blocked me on Instagram. I had one day to fix them they wouldn't work with me! I had no choice but to take them off myself. I asked specifically for one person to do them and for them to look like a certain picture that they told me was volume and classic