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  • My most recent experience at Chilis was not great. Numerous things were just not going right such as their online ordering. It never works! After completing the order it always says something went wrong and to just call. Well great you just wasted 10 min of our day! So then my husband calls to make our order for pickup. He called around noon and tells them the order is for 4:30 so that we can pick it up when I get done with work. I show up at 4:30. The guy at the to go counter seems completely confused. Maybe he was high as it was 4:20? Anyway I tell him I'm here to pick up my order. He asked for my name and phone number. I tell him. Then he says " so what do you want"?! I'm pretty sure the look on my face was utter shock... I tell him my food? Now he is really confused which is fascinating since this is a restaurant.... eventually he says oh ok here is your food. Which is sitting in a bag right beside him. I get home and we sit down to eat. 1/2 the food was missing and the rest is as cold as could be. My chicken literally is as cold as a refrigerator. I'm assuming they cooked the food when we ordered it and then just stuck it in the fridge... I didn't even bother caller because I'm sure the dude would have been even more confused or high or whatever kids these days do. I'm done chilis. Hire better employees and maybe do drug tests?
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