Dined here with a group of about 16 people. With a reservation, we were accommodated quite efficiently. Both our servers were very attentive, although they SHOULD be given that the 15% gratuity was automatically added to our bill! Still, good service is not to be taken for granted these days and both servers were always very available, cheery and timely, even bringing refills for our soft drinks without even being prompted! Appetizers and entrees were brought out in a reasonable time. Quite an achievement as it was a typically busy Saturday night and the restaurant was jam-packed.
Only complaint is that being a large and reputable chain, Jack Astor's SHOULD really take the initiative to offer much healthier fare. I know that restaurants are not exactly conducive to sensible eating and are probably the wrong venue fir this expectation but as a health-conscious person who hates to derail her diet and lifestyle just because of dining out, I had checked the nutrition info prior to dining and had an insanely and frustratingly difficult time finding a healthy entree! I am appalled that salads are ~500-600 calories, pastas/steaks are ~900-1200 calories and burgers/sandwiches are ~800-1000 calories! This is disregarding the 3000 calories poutines! Even entrees on the kids menu ranged from 500-800 calories! Jack Astor's is in a great position to lead by example so I would really like to see more healthier offerings or at the very least a menu section that highlights food for health-conscious patrons with a calorie disclosure. I have seen various forms of this in other restaurant chains so it is not asking the impossible. In fact, that would definitely increase your business!
Other than that, it was a great first time dining at this location. Underground parking at the nearby Empress was a $5 flat fee...thank goodness! Keep it up!