I called Pet Valu looking for booties for my dog tonight and got awesome customer service. They held two sizes so she could try them on and gave me a coupon for a 25% discount. They also recommended a treat for her that she's been chewing on for the last half hour, totally blissed out. I'm pretty sure my dog would rate this place 5 stars too since the staff gave her treats the whole time we were in there. You can tell they're total animal lovers and I liked that they could recommend things based on experience with the products with their own pets.
We arrived just before they closed and they were very patient while she tried on the booties and I put them on her after buying them. The store was well-organized and the prices were competitive compared to other stores I've been in downtown. I was also pretty impressed with the selection, and it was nice that they had things for larger dogs since a lot of the downtown stores assume everyone has a yorkie. In terms of downtown pet stores, this place is a winner.