My husband and I have 3 cats and 2 dogs and we take them all to Banfield. We have never had any issues with them, and when any of our pets have gotten sick they've fit us in quickly. Their Wellness plans have really saved us money when it comes time to haul them all into the vet--helps spread the costs out for sure. I was paranoid for a little bit that we might be overpaying by having the plan versus going to a different vet but a little bit of price-shopping convinced me that we were getting a good deal by sticking with the plan. I am happy with the service we have gotten there and will continue to bring our heard of pets to them!