The sales managers try to pull every trick imaginable, you ask for numbers on paper for a new car/trade in value and they come out of their office and give you a verbal "your monthly payment will be $$$". Got quoted more sitting at that table than the price that was advertised on their website. If you would like to get ripped off and played games with go talk to Jim Marsh Kia, they do a great job at that. Especially the sales manager with the accent. I'd rather get ripped off at Carmax than buy a car from you guys.