Went in tonight with my wife and 2 kids. Hostess seated us in the approximately 60% full restaurant area and gave us menu. We sat and watched the wait staff make multiple stops at other tables patiently waiting for someone to stop at our table. After 15 minutes without a single server acknowledging we decided it was enough. We politely got up and made our way back to the hostess stand and informed them that no one even stopped by the table let alone take a drink order or talk about food. The hostess response was "Oh, OK" and took our game boards and watched us walk out. We got in our car and drove to another nearby restaurant for dinner. My wife and kids went in to get a table while I decided to call and talk to the manager to inform them of the opportunity for improvement in their dining area. The manager was nice and apologized and wished me a good evening after I told him we went to a different restaurant for dinner. 3 minutes later when I joined my family inside the they were seated and already had drinks for the table.
It's a pity. The previous visit to BWW with the family also resulted in us waiting an extended period of time for service after the initial order was taken which resulted in us not returning for months. Tonight we decided to give them another shot and received the same deplorable service. No idea on when/if we will return, which is a shame as I am a big fan of their Caribbean Jerk wings.