We've recently moved to the area and were eager to find a local grocery store. To us a grocery store is a big part of the community. Both our boys have work in groceries. we know first hand how important customer service is.
This fry's is depressing. The employees treat us as if we were an inconvenience. The deli area is frequently out of high demand food items. The produce is old or out of stock.
Even though this store is less than 3 miles from my home. I will drive over twice the distance to shop at another grocery.
Simply put, this Fry's has not earned our business. A friendly greeting and thank you would go a long way. Food on the shelves and fresh produce seems fundamental. Lack of leadership may be a starting point.