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  • I want to start my review with the fact that I have been frequenting this tropical smoothie location for at least 2 years. I always expect a 20-25 minute wait time if there are cars in front of me and about a 10 minute wait time when I am the only car. I have had average customer service, nothing spectacular. They are incredibly inconsistent with their smoothie recipes. I generally get a totally green, but today they were out of cucumber, so I got my second choice, the Blimey Limey. It is strange for a smoothie place to be out of cucumber by 12pm on a hot summer day. However, I had my back up. Sometimes my smoothies are very sweet, as though they put extra turbinado in it. Other times they are very bland. They could use some education on the recipes. Today I ordered a both without chicken or cheese- just lettuce, beans, and rice along with my smoothie. I was the only person in the drive lane. I ordered at 11:59am. They came to the window at 12:10pm. Oh someone came to the window to check the fan in between, not to greet me or take payment. When the associate came to the window to greet me, she did not repeat my order, I asked about my b12 supplement, which they forgot. She proceeded to yell to the other worker to add b12 and re-blend. Now I am paying over $6 for a beverage that you didn't make right the first time, and you aren't going to re-make it? I consider this poor customer service. I received my food and smoothie at 12:19. I was the only car in the drive lane for a total of 20 minutes. My advice to you if you go to this location is: 1. Expect a long wait time even if you are the only car. 2. Bring a snack if you are ordering food so you don't get too mad when you get to the window. 3. Don't expect a great smoothie. Be okay with average or below average taste. 4. Don't expect excellent customer service.
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