Have been bringing my car here since I bought it 31/2 years ago. The service people have always been friendly, fully explain anything that they find that should be dealt with, and are not shy about saying if something can wait. Any work I have had done has always been done right the first time. My only warning is do not use their on line chat to set appointments or anything period. You will be talking to someone who is only capable of taking a message. They cannot actually set an appointment for you. I tried on three separate occasions and each time I finally wound up calling direct. So, Just call direct. It is quicker and less of a hassle. I do love it when they bring my car back from servicing and find the exterior washed. I would definitely buy my next car from them, and will continue getting my car serviced here.