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| - Let me preface this review by mentioning that I have moved internationally, across the country, and locally several times, so I've dealt with my share of moving companies. Sadly, this fairly simple local move was by far my worst experience with a moving company. In late February 2016, I found myself in a situation where I was under a tight timeframe in which to move and needed to find a company that had availability within the next day or two. I contacted a couple of the companies I had used in the past, but they were already booked. After reading some reviews on Yelp I reached out to a couple companies and "A to Z Valley Wide Movers" called me back first, so I went with them. Big mistake. A few issues worth noting:
* They were over 4 hours late - which ended up being a very significant issue because by the time they got the truck loaded and arrives at my condo in Scottsdale, it was too late to move in because of HOA rules. This resulted in me having to take an extra day off of work.
* Took them well over 1 hour to put a bed together. It was put together incorrectly, which resulted in a couple of the wooden slats to break. The bed frame has since been thrown away.
* I specifically asked them to bring boxes and 2 wardrobe boxes for my dress (hanging) clothes. When they arrived, they had forgotten them and had to go buy some.
* When I unpacked, I discovered they had put some of my hanging casual shirts and sweatshirts in the wardrobe boxes (that you pay extra for), and all of my dry cleaned/pressed dress clothes (dress pants, dress shirts, sport coats and ties) were haphazardly thrown in the bottom of regular boxes. This resulted in a dry cleaning bill of over $200. I took a picture of one box filled with freshly pressed shirts and pants that were on hangers stuffed in the bottom of a box. I will try to attach it to this review.
* The move from Gilbert to Scottsdale (including a stop to empty my storage unit) ended up costing me just over $1100 (not including damages and dry cleaning)
Everyone makes mistakes and sometimes things don't go according to plan. I totally get that. In my opinion, how a company reacts to those unfortunate situations is what truly defines them. So, rather than jump on Yelp and write a negative review, I wanted to give them the feedback directly, make them aware of my dissatisfaction, and explain some of the issues to see how they handled it, and if there was anything they were willing to do to make it right. The gentleman on the phone basically said "sorry to hear that...the next time you move, we'll give you 15% off". At that point it became very clear to me that they either weren't listening or just don't care. After that phone call, there isn't any amount of discount that would make me consider using them again.
Bottom line, I would strongly encourage you to avoid this company at all costs. After my nightmare experience, I almost have to question the validity of the positive reviews they have on Yelp. There is no shortage of moving companies to choose from in the valley, so do yourself a favor and skip this one.
UPDATED 3/11/16
After reading my review, I received a phone call from John apologizing for my negative experience and the way it was handled. He offered to reimburse me for my dry cleaning bill in an attempt to make things right. John seemed to be very sincere and genuine in his approach, which I appreciated. Within 48 hours of that conversation I received a check in the mail that covered my dry cleaning bill. While it wasn't a great experience, they made an attempt to rectify things which goes a long way in my opinion.
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