| rev:text
| - I went to this Staples because it is close to home. I first went to buy paper. Was astounded at the price for a ream of all purpose paper. To get the advertised ream for $2.99, one had to get a rewards card that works (mine has never) and then apply on line for a rebate! Hell no, who has time for this shit? When one can get it for $2.99 or less at just about any other store one shops?
I also wanted Resume paper, the selection was very limited and a believe a bit overpriced and can also be picked up at a Walmart, Target, or Office Depot (my preferred office supply store) for a fairer price. I left without paper. Oh and the customer service was non-exsistence, other than pointing me in the direction of what I might be looking for as they stood around gossiping among themselves.
However, I returned the next afternoon with my computer for the free PC Tune Up. An E-Tech was called up to assist me at the check in desk for computers. It was slightly after 3pm, and he was going to check my computer in until I asked the turn around time and was told I would not get it back today because it was late! Mind you the place was open until 7 or 8 pm. I opt out and asked if they scheduled appointments. Now informed that they did I made an appointment for the next day at 11am.
The next day I arrive and check in my computer. I inform them I am having trouble suddenly connecting to the Internet as well as an ongoing annoying problem of computer maintenance messages popping up, and a virus program I bought from Staples not working anymore and not expired.
The General Manager Shalamar, was there and assured me they would call when it was ready. I leave. Almost 4 hours later I get a call. I return and am given my computer and told there were no viruses found and that nothing was done so still ongoing have the on going issues and it has not been repaired, but I only find this out after asking!
Couldn't someone have called me in those 4 hours and told me this? Maybe I would have given an OK to further investigate to repair the system! I was about to walk out when the GM said wait, there is paperwork they should be giving you and they are to go over it with you. I wait. The two techs bicker over why it isn't printed out. One sends it to the printer and walks away. I wait. I wait until the GM has the guy paged to return! He takes it off the printer and proceeds to go over the information based on my PC check up/ Tune Up. Apparent to the GM this guy is doing a half ass job of it, the GM listening in makes him stop and go over a section or two in a more professional manner.
In the end nothing is resolved and I am presented with two options they can take to get my computer operating for $60 and an overnight stay of my computer. One which would delete all data I have stored and restore it to starting status. I opt to take it and make other arrangements and return to them as a last resort- which I openly tell them.
I get my PC home and I play around with it for about 30 or 40 minutes. Mind you I have little knowledge of computer issues. I find a "restore recently deleted files from Trash " selection and click it. Presto my computer is restored in 90 seconds!
But that apparently this was to detailed a fix for them to do at a Tune Up that took half the work day!
But kudos to the GM, if he wasn't' babysitting them the entire day I don't think any of them would have done a thing the entire day! He even had to tell them to clean up the front counter and register area as I waited and waited for that computer report which turned out to be vital paperwork in helping me fix my own system problem. Glad I waited! Need I say, I have no intent on returning for anything here.
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