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| - First, I was placed in a dirty room on the second floor. There was dust on everything. I had to call the front desk because the door latch was broken and would not lock. That was fixed by maintenance within about 45 minutes to an hour. When I went to bathe, I found that the staff had not replaced a half-used bottle of shampoo. Gross.
In the morning, I was woken by a staff member at the ice maker below, not only making the noise of getting ice into the big trays for the kitchen, but BANGING the doors open and closed below, at 5:30 AM. I also woke with bedbug bites covering my right arm only (I slept on my right side and was covered in long pants and a sleeveless night shirt).
I was moved to a room on the third floor after making a complaint. The staff did not seem to take seriously my assertion that there was dust and bedbugs.
Next, I went to get my complimentary breakfast. I have a medical issue and must not have any gluten in my diet. When I entered, there were no other people at the omelet bar. I asked the chef if he would be able to clean the grill and make me something without gluten (there were already hash browns on the grill). He said no. I asked if he might have a frying pan or something he could cook me an egg in. He said no. I asked, "So, you won't cook me anything for breakfast then?" He said no. I left, but returned a few minutes later and asked to speak with a manager. Luckily, a sweet woman was there and explained that the two bozos on the grill were only temporary workers and didn't know what they were talking about. She walked the main chef through cleaning the grill and using clean implements. And, after two eggs and some veggies had been fried and served, the idiot put hash browns on the plate. Luckily, the woman took off the potatoes and the vegetables they had touched and wiped the plate down on that side. I credit her with not becoming ill that morning. The regular chef was a gem.
That evening, someone was smoking, probably in the suite below me, and the bathroom was full of cigarette smoke. I called the front desk, and they called the suite below me to tell them to stop smoking. The smoke smell did not occur again.
There were no bedbugs in the second room. However, it was also dusty, and there was a full cup of coffee in the microwave left from a previous guest.
And what the hell kind of roach motel charges $10 per night for internet? I haven't paid for internet in a hotel since the 90s. They seriously expect a guest staying there for 5 days to fork over an additional $50. Stop being such cheapskates!
If I had not been here on business, I would have left. I would never, ever, in a million years, stay in this hotel again. How dirty, disgusting, and rude!! I had a horrible stay! The only upside was the shuttle service. Those guys were all perfectly nice and funny. The owners and manager should be perfectly ashamed of this hotel. I have already told my company about this horrible experience, as well as my family and friends who live in AZ, and I will make damned sure people know what kind of experience to expect!!
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