The only reason this company is getting a 1 is because their office staff is nice. Initially we used penguin about a year and a half ago and the first technician was nice and helpful.
This time Nolan came out, didn't introduce himself, was not friendly at all. Not good with dogs or kids. Gave us an overpriced quote and then lied saying dispatch didn't contact him and he went to get the part when we cancelled. Then when I wouldn't pay the trip charge that was on him, he threw a fit and said he was marking me as a stiff and sending me to collections. He then intentionally left my gate wide open knowing we had dogs.
Nolan is a nightmare. Be ware.
I will never use a company that's based on commission again, I wish I had read the other negative yelp reviews prior.