When I had undergone treatment I felt may be their technology is better that's way they don't do detailing. Also face was shining the day I took treatment as will do after treatment , however it was missing with what I am used to. So I will prefer to take my stars off from here however not to forget Susan was great at refunding money back for rest of sessions I had prebooked although I had made request to refund back for treatment I took and still see patch of hair in some spots on face , meaning areas left undone or detailing not maintained. I felt my money got wasted with the visit I made. You could have tried refunding money for services which were not satisfactory or offered half refund of money for the treatment I undertook or something like that sort.