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| - So before my last visit, I wasn't going to give a rating as I'm typically here to pick up Postmates orders and deliver them to customers. I truly enjoy delivery their food as customers absolutely love this restaurant. But as a courier, I experienced 30+ minute wait times, never received even a hello upon coming in, and very little customer service (I get it, I'm not the customer but more so a middle man. I'm used to it). I would deal with it because the customer is always excited to receive the food even if it's been a long wait.
My last visit however, speaks for how this restaurant should always be. The manager Sheila was there and she was the one to assist me. She is what customer service is! Upon arrival, order was ready. 4 entrees, a bunch of sides, and 3 drinks (I expected a 40 minute wait). After already being reassured by another employee there that the order was correct, Sheila stepped in and went through every item with me. We found a few discrepancies but she had the correct items out before I could even take a breath. She knows what customer service is and understands that although I'm a courier, there's a customer on the otherside. THANK YOU!! Not only did you make a group of customers very happy with your speed and attentiveness, but you've gained a new customer.
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