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  • Not all Subways are created equal. I love the tuna salad salad and order it quite often. I've ordered it in Chardon and Mentor on the Lake both in person and on the app with no issues. Chardon pointed out that the descriptions are not what they should be on the app. For instance, I love black pepper and green peppers hate me. The app only says Pepper when they print it out. For the last two times (in one week), this particular Subway has messed up my salad. The first time, there was no black pepper, no napkins and no sweet onion sauce. I had even made specific notes about two of the three on the app on my phone. I looked before I left, quizzed them on not adding green pepper and had them fix the issues. Today, I looked before I left and questioned them - no black pepper, which they added and they had added the sauce to the salad as they made it. (soggy salad anyone?) I came back to work and found that they had put green peppers instead of black pepper. I took the time to pack it back up and take it back to the store. There, the young lady listened and started making me a new salad. Then the manager came. This is where it gets "good." In front of two other customers, he said to me at least twice, "We will take care of you This Time, but we can't help what the app does." He went on to say that I should use the notes. I said I did on my order earlier this week and that order was Really Messed Up. So I said, I didn't use the notes today. He said, I know it had green peppers and I am going to look. I didn't reply but I wanted to say, go right ahead - green peppers have hated me for my whole life and I am an Expert at removing them from any given order anywhere. I was allowed to make my own drink earlier in the week and that is good because I like extra ice. I can't think of a time when Subway had my drink ready. My drink was ready today, with very little ice and a full sweat on the outside of the cup. The guy tried to say he made it five minutes before. Not only am I writing a Yelp review, I fully plan on giving my opinion on Facebook, Next Door and Subway Corporate. Wrong is wrong mister. The customer is always right and in this case, I was really really right.
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